I want a refund, how do I get it?

This will depend on where you purchased the game.  If you purchased a hard copy of the game, you need to make the return at the retailer you purchased it from.  If you purchased a digital copy of the game from either the Xbox store or the Window store:

• 1. To request a refund for a digital product, go to Order history to see if it’s eligible for an immediate refund.

• 2. If it’s eligible, you can select Request a return.

• 3. If you don’t see Request a return, your item may not be eligible for a refund. See Microsoft Terms of Sale.

• 4. When your return is accepted, we’ll issue your refund. Please note that refunds are applied to the original payment option.
  
  

• Important: Before requesting a refund for downloadable software such as Windows, Office, or Visual Studio, uninstall it from your device. To do this, select the Start button on your device, then select Settings > Apps. Select the software and select Uninstall.
  
  

Note:  To get the status of your return, exchange, or refund, check your order history again. If you're canceling and requesting a refund for an Xbox Play Anywhere game, you won’t be able to play the game on your PC or console after you cancel it.