Frequently Asked Questions
Check here for answers to issues regularly experienced by our community.
- [PC - Steam & Epic] Failed to Sign in to an Xbox Live profile?
- Support Ticket Delays
- [Xbox One] Claiming your Ultimate Edition Rewards
- Xbox Live Services Status Page
- [PC]: How Do I Upgrade To Juggernaut Edition? [UPDATED]
- All Plague Hearts defeated, but my Legacy mission will not start!
- UPDATED FOR JUGGERNAUT EDITION! I’m getting an Error Code 3 or 4 when trying to play multiplayer with a friend!
- My game crashes when I try to launch it!
- Suppressor Damage Reduction Bug Identified (Update - Fixed)
- I Want to Know How the Closet Works!
- My Mission marker appears outside the playable area!
- I can't find anymore plague hearts!
- I want a refund, how do I get it?
- I’m getting an Error Code 6 or 7 when trying to play multiplayer with a friend!
- Help, I'm stuck on (or in) this wall/crevasse/whatever!
- I want to know my game version!
- I can’t connect to my friends!
- I want to upgrade to the Ultimate Edition!
- I want to install the DLC I just purchased!
- There are new bugs in this patch!