Frequently Asked Questions
Check here for answers to issues regularly experienced by our community.
- My game crashes when I try to launch it!
- I want a refund, how do I get it?
- How does cross play work?
- I’m getting an Error Code 6 or 7 when trying to play multiplayer with a friend!
- I’m getting an Error Code 3 or 4 when trying to play multiplayer with a friend!
- Help, I'm stuck on (or in) this wall/crevasse/whatever!
- I want to know my game version!
- I want to read the latest patch notes!
- I can’t connect to my friends!
- I want to upgrade to the Ultimate Edition!
- I want to install the DLC I just purchased!
- There are new bugs in this patch!
- My game never stops loading!
- Will the preorder bonuses, like the Apocalyptic Pack, ever be available for purchase?
- I want to buy the DLC!