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  1. Undead Labs
  2. Frequently Asked Questions

Frequently Asked Questions

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Check here for answers to issues regularly experienced by our community.

  • Update 23 - Known Issue: Lethal difficulty completion of certain achievements will not trigger.
  • [Xbox One] Claiming your Ultimate Edition Rewards
  • I Cannot Connect to Friends in Multiplayer
  • [PC]: How Do I Upgrade To Juggernaut Edition? [UPDATED]
  • All Plague Hearts defeated, but my Legacy mission will not start!
  • My game crashes when I try to launch it!
  • Builder Legacy Fixed!
  • [PC - Steam & Epic] Failed to Sign in to an Xbox Live profile?
  • Suppressor Damage Reduction Bug Identified (Update - Fixed)
  • I Want to Know How the Closet Works!
  • My Mission marker appears outside the playable area!
  • I can't find anymore plague hearts!
  • I want a refund, how do I get it?
  • I’m getting an Error Code 6 or 7 when trying to play multiplayer with a friend!
  • UPDATE 16! Error Code 3 or 4 greatly reduced!
  • Help, I'm stuck on (or in) this wall/crevasse/whatever!
  • I want to know my game version!
  • I can’t connect to my friends!
  • I want to upgrade to the Ultimate Edition!
  • I want to install the DLC I just purchased!
  • There are new bugs in this patch!
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